Does your day begin with promise – until you get out of bed and begin it, and then it’s downhill from there? Do you feel pulled in a dozen different directions at once? Do you have colleagues, customers and kids who are getting on your last nerve? If so, this book is for you! Jean blends entertaining and heartwarming stories with insightful strategies to help you handle change with more flexibility, make tough decisions with more clarity, communicate more effectively, and deal with difficult people – without becoming one yourself.